Customer Support Representative

Fixed-term opportunity for Customer Service superstar
Customer Support Representatives – 6‑Month Fixed Term Contract
Immediate Start
Christchurch | On Site
We are partnering with a well‑known global leader in technology and customer solutions to recruit a Customer Support Representative for their Christchurch-based support hub. This is a 6‑month fixed‑term contract with the potential to extend or transition into permanent employment.

If you thrive in a fast‑paced customer service environment, enjoy variety, and bring resilience and energy to your work - you’ll be a great fit for this supportive and people‑focused team.

About the Opportunity
You’ll join a multi-channel customer support team servicing both New Zealand and Australia. This is a dynamic role where no two days are the same, with a balanced mix of phone, live chat, and email case management.

What You’ll Be Doing
  • Handling up to 50 inbound customer calls per day
  • Responding to multiple live chat enquiries
  • Managing email cases end-to-end, ensuring timely and accurate resolution
  • Supporting customers with troubleshooting, product queries and general assistance
  • Using strong interpersonal skills to calm and de‑escalate frustrated customers
  • Collaborating within a close-knit team that values positivity and support
  • Opportunity to adopt their working hybrid model when you are established in the role: 3 days in office / 2 days from home

What We’re Looking For
Experience & Skills
  • Previous experience in a high‑volume contact centre or customer service role
  • Strong verbal and written communication skills
  • Confidence in fast-paced, multitasking environments
  • Ability to stay calm, think on your feet, and manage stressful interactions effectively

Personal Attributes
  • High energy, adaptable, and resilient
  • A strong work ethic and commitment to seeing tasks through
  • Able to commit to the full 6‑month contract and/or looking for the opportunity to transition into permanent employment
  • Career‑driven, people-focused

Working Hours
  • Monday to Friday
  • You will be supporting customers across ANZ therefore working across different time zones
  • You will have the flexibility to work between 8am – 8pm i.e. 8am – 4:30pm or 10:30am-7pm

Why This Opportunity Stands Out
  • A genuinely supportive leadership team that prioritises wellbeing and mental health
  • A diverse team operating across NZ and AU, offering variety and development
  • Clear coaching, training and career progression pathways
  • Possibility of permanent opportunities for the right person
  • A dynamic environment where you’ll learn, grow, and feel valued

About the Team Culture
The environment is described as people-first, collaborative, and growth-minded. Leaders invest heavily in staff support, and the team prides itself on maintaining a positive, steady culture - even during busy periods.

Apply Now
If you’re ready to bring your customer service expertise to a global organisation with strong values and great development opportunities, we’d love to hear from you.

Apply today with your current CV and our team will be in touch with next steps.

Summary

Job Type
Permanent
Industry
Energy, Utilities & Mining
Location
Christchurch
Specialism
Contact Centres
Ref:
2988006

Talk to a consultant

Talk to Georgia Walker, the specialist consultant managing this position, located in Christchurch
Level 2, 104 Victoria Street, Christchurch Central

Telephone: 036695550

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