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Jobs Report CC NZ - Jul to Dec 2018


 

July – December 2018

Hotspots of skills in demand 


Over half (53 per cent) of employers in New Zealand expect to increase permanent staff levels in the next 12 months, exceeding the 8 per cent who say they’ll decrease. According to the 2018-19 Hays Salary Guide, 18 per cent also expect to increase their use of temporary and contract staff, exceeding the 11 per cent who anticipate decreasing in this area. Meanwhile, 21 per cent now employ temporary and contract staff on a regular ongoing basis, with another 41 per cent employing them for special projects or workloads.

Given vacancy activity, hotspots of skills in demand are emerging. Demand will be high for Telesales professionals in response to a high volume of turnover.

Inbound Salespeople are also sought. Turnover and stringent KPIs are the key factors driving continuous vacancy activity.

Insurance Sales Consultants is another area of demand. However, there is a shortage of candidates with phone-based sales experience. Suitable candidates must also be able to agree to shift work.

Outbound Telemarketing professionals are needed. Candidates must be able to deal with the pressure of hitting the required call volume numbers and KPIs.

Technical Customer Service Representatives with strong technical skills and knowledge of various systems are needed.

Telephone Collections is a growing area of demand, required on an ongoing basis.

Team Leaders with experience managing teams within a contact centre environment are also needed.

Finally, demand exists for Customer Service Agents for shift and weekend work. 

Salary trends
 

Almost two-thirds (64 per cent) of employers will give skilled professionals a pay rise of less than 3 per cent in their next review while 8 per cent will not increase salaries at all. According to the 2018-19 Hays Salary Guide, a further 22 per cent will give staff an increase of 3 to 6 per cent. Just 6 per cent will increase by 6 per cent or more.

Employees however have higher expectations for a salary increase. Over two-thirds (69 per cent) say a salary increase is their number one career priority this year. 26 per cent expect an increase of 6 per cent or more. A further 22 per cent expect an increase of between 3 to 6 per cent. At the other end of the scale, 19 per cent do not expect any increase and 33 per cent expect less than 3 per cent.

For more, see our Hays Salary Guide

Jobseeker advice
 

Upskilling has become a constant requirement to remain employable in today’s rapidly changing world of work. After all, the Fourth Industrial Revolution is here and rapidly gaining ground. Many jobs are being automated via technologies including artificial intelligence (AI), the Internet of Things and cloud computing.

Research from management consulting firm McKinsey suggests about 60% of occupations could see at least a third of their job tasks automated. Meanwhile, a report published by Deloitte claims the half-life of learned skills is now about five years.

To find out how to stay relevant and employable in the face of all this rapid change, see our upskilling advice here.

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