Your new company

You will be joining an IT organisation that has been operating for over 25 years and provides IT services for both the agriculture and automotive industries across New Zealand, Australia and Malaysia. You would also be required to travel around New Zealand to the different sites to support customers.

Your new role

• Utilising your accounting knowledge as you engage with customers over the phone and email to resolve issues
• Thinking critically as you systematically work through customer queries, exploring where the root cause might lie
• Providing training to new and existing customers, so they become confident system users
• Identifying opportunities for improvement or system enhancement
• Working closely with the wider team to deliver high-quality system implementations
• Looking for ways to add value to customers, sharing information about new products and services that may help them

What you'll need to succeed

• Experience in accounts. You don’t need to have a formal accounting background, hands-on experience with accounts payable, business finances and invoicing will set you up well.
• Effective communication style: your emails and documentation are simple, clear and relevant, and your manner demonstrates empathy and clarity
• Keen attention to detail, knowing when to delve down to the nitty-gritty and when to swoop up to see the big picture
• Analytical approach towards problem-solving
• Determination and curiosity to ask questions and explore, uncovering the root cause
• Ability to pick up new technologies and technical concepts
• Self-motivated towards achieving the right outcome for the situation

What you'll get in return

• $100,000 to $120,000 per annum
• 3% Kiwi Saver
• Supportive manager and team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV Sarsha.Sooriah@Hays.net.nz, or call 048863879

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career