Tō kamupene hou | Your new company
A marketing agency in the North shore of Auckland.
Tō tūranga hou | Your new role
As the Strategic Account Director, you will own the strategic direction of a portfolio of the organisation’s most valuable accounts. You will act as the senior point of contact, responsible for client satisfaction, retention, and the ongoing development of commercial opportunities. You will collaborate with specialists across SEO, performance media, earned media, data and analytics, as well as supporting new business acquisition and mentoring the wider account management team.
Key Responsibilities
- Lead the strategic direction, planning and growth of key client accounts
- Build strong, high‑trust relationships with senior client stakeholders
- Oversee the delivery of digital marketing initiatives across multi‑channel campaigns
- Develop strategic media plans and collaborate closely with subject matter experts
- Contribute to new business pitches, proposals and pre‑sales conversations
- Provide senior support, guidance and mentorship to Account Managers
- Ensure best‑practice standards are applied across all client work and communications
- Manage escalations, resolving issues with professionalism and clarity
- Represent the agency at client meetings, workshops and industry events
Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed
- 4+ years’ experience in senior digital account management or client leadership
- Strong understanding of SEO, Google Ads, Meta Ads, and broader digital channels
- Proven ability to develop and execute client growth strategies
- Confident leading conversations with senior stakeholders, including C‑suite audiences
- Commercial acumen with experience in forecasting, upselling and account planning
- Strong presentation, communication and negotiation skills
- Ability to mentor and uplift the capability of account teams
- Highly organised, proactive, and comfortable in a fast‑paced agency environment
Ngā hua ka whiwhi i a koe | What you'll get in return
- Senior strategic role with autonomy and influence
- Opportunity to lead enterprise‑level digital strategies
- A collaborative culture with access to subject‑matter experts across all digital disciplines
- Competitive remuneration package, including commission structure
- Company vehicle with running costs covered
Me aha koe ināianei | What you need to do now
If you are keen to apply for this role, hit APPLY NOW or send your cover letter and CV through to joe.callowsalt @hays.net.nz or call on 098841551.