Customer Care Representative
New Customer Service Opportunity
Customer Care Representative – Full-Time
Are you passionate about delivering exceptional service and creating meaningful customer experiences? We are partnering with a thriving aquatics business based in Christchurch, known for its commitment to excellence and its people-first approach. If you're a customer-focused professional looking for a supportive work environment, this is the perfect opportunity for you!
About the Role
As a Customer Care Representative, you will be the first point of contact for customers across Australia and New Zealand. Your primary focus will be handling enquiries, addressing concerns, and ensuring a seamless customer experience. Whether assisting with transactions, troubleshooting issues, or offering product guidance, you'll play a vital role in making each interaction efficient and valuable.
Location: Christchurch, NZ
Hours: Monday – Friday, 10:30 AM – 7:00 PM (Central Christchurch branch)
Key Responsibilities
- Answering calls and assisting customers with product enquiries
- Responding to enquiries via phone and email
- Resolving complaints professionally and effectively
- Providing accurate product and service information
- Processing transactions, including orders, returns, and account management
- Maintaining customer records and ensuring data accuracy
- Following up with customers to guarantee satisfaction
- Collaborating with internal teams (sales, technical support, etc.)
- Proven experience in customer service, customer care, or administration (experience in warranty, insurance, or construction is a bonus)
- Strong organisational skills with keen attention to detail
- Outstanding communication and interpersonal abilities
- Ability to actively listen and build rapport
- Adaptable, resilient, and team-oriented
- Experience with CRM systems and email management
- Excellent problem-solving skills and ability to multitask
- Patience and empathy to handle various customer concerns
What’s in It for You?
- Competitive salary: $55,000 – $80,000 per year (based on experience)
- Career growth opportunities with a New Zealand-owned and operated company in an exciting phase of expansion
- Be part of a dynamic and supportive team in a fast-growing industry
If you're ready to take on this exciting role, we'd love to hear from you! Send us your updated CV and let us know your availability for a call.
Summary
- Job Type
- Permanent
- Industry
- Manufacturing & Production
- Location
- Christchurch
- Specialism
- Contact Centres
- Pay
- Up to $80,000 DOE
- Ref:
- 2931812
Talk to a consultant
Talk to Karen McNeilly, the specialist consultant managing this position, located in Christchurch
Ground Floor, 131 Victoria Street, Christchurch Central
Telephone: 036695518
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