Customer Service Representative
An experienced Customer Service Representative is required with knowledge of the golfing industry.
Join the Leaders in Golf – Titleist & FootJoy | Customer Service Representative
Are you a passionate golfer and love helping people? Is customer service and golf in general your forte? Join the team behind two of the most respected names in golf—Titleist and FootJoy, as a Customer Service Representative in beautiful Mount Maunganui.
Titleist and FootJoy are iconic brands trusted by professional and amateur golfers around the world. From high-performance golf balls and clubs to world-class footwear and apparel, their commitment to quality and innovation drives everything they do.
We are looking for a friendly, proactive, technically minded and detail-oriented Customer Service Representative to join our clients’ team in the Bay of Plenty. You'll be the first point of contact for our retail partners and customers, providing exceptional support and helping deliver the premium experience our brands are known for.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and online channels
- Process orders, returns, and claims with accuracy
- Liaise with internal departments to resolve issues and ensure timely deliveries
- Maintain up-to-date product knowledge to offer expert advice
- Support the wider team when needed
Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed
- A strong understanding and sound knowledge of all things golf from your own experiences is essential.
- Previous customer service experience (ideally in sport or e-commerce)
- Excellent communication skills and a customer-first attitude
- Comfortable with order systems and Microsoft Office
- A team player with a great work ethic
Ngā Hua ka whiwhi i a koe | What you'll get in return
- Competitive salary
- Amazing work location – right near the beach!
- Career progression opportunities possible within other areas of the business
- Supportive, team-oriented work environment
- Working with like-minded people
Me aha koe ināianei | What you need to do now
If this sounds like you, please apply now with your CV and a brief cover letter outlining your customer service experience and interest in golf or email Emma directly on emma.leat@hays.net.nz
Summary
- Job Type
- Permanent
- Industry
- Manufacturing & Production
- Location
- Tauranga
- Specialism
- Office Support
- Ref:
- 2931048
- Closing date
- 9 Jun 2025
Talk to a consultant
Talk to Emma Leat, the specialist consultant managing this position, located in Tauranga
Shared Commerce House, Bay Shopping Centre, 65 Chapel Street
Telephone: 078094384
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