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IKEA Contact Centre Team Leader - Selling

We need people like you. Come join us!
Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis!

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

We’re excited to announce the opening for an IKEA Contact Centre Team Leader to join our team. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

As an IKEA Contact Centre Team Leader you are or have:
  • Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
  • Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
  • Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
  • Deep understanding of the leadership styles needed to balance different needs among Co-workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
  • Good knowledge of change management and understanding of key factors for a successful change initiative
  • Broad knowledge of the Remote Customer Meeting Point business and the business goals
  • Basic knowledge about Ingka processes, IKEA product range and services
  • Motivated by sharing and living the IKEA culture and values
  • Passion for home furnishing and people's life at home
  • Passion for leading others and energised by developing and challenging people to reach set individual goals that trigger motivation and development
  • Motivated by working in a dynamic and result driven retail environment
  • Strong communication and interpersonal skills combined with ability to practise inspirational IKEA
    leadership for co-workers with different competences and needs
  • Ability to solve problems and handle conflicts, always with IKEA values at heart
  • Ability to assess and improve quality

What you need to know
  • This role is permanent.
  • Work locations will vary between the external warehouse in Māngere and office near the Sylvia Park Store.
  • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on trading hours. You also must have the availability to work alternating weekend shifts.
  • The internal title for this role is Remote Team Leader (Selling).
  • The expected start date for this role is 11th August 2025.
  • The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email and be invited to complete a video Interview.
  • Training will involve traveling to Australia, therefore it is essential you have a valid passport and are able to travel abroad for 1-2 weeks.
  • IKEA Sylvia Park is non-smoking workplace.
  • Car parking will not be provided at Sylvia Park therefore IKEA encourages all co-workers to utilise public transport whenever possible.
  • Applications close 16th June 2025.
  • Got questions? Drop us a line atIKEA@hays.net.nzwe're all ears!

We need people like you
At IKEA, work is so much more than a job. Come join us! Click 'Apply Now' to learn more about this exciting opportunity, why we will love you, IKEA benefits and be a part of assembling IKEA's story in Aotearoa today!

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
Auckland CBD
Specialism
Contact Centres
Pay
Competitive
Ref:
IK05016
Closing date
16 Jun 2025

Talk to a consultant

Talk to Callum Milligan, the specialist consultant managing this position, located in Auckland
Level 36, The ANZ Centre, 23-29 Albert Street

Telephone: +61 2 8062 6108