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IKEA Contact Centre Sales Specialist

We need people like you. Come join us!
Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better everyday for the many people. Now, we’re preparing to bring that mission to the many Kiwis!

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

We’re excited to announce an opening for a Senior Sales Specialist to join our team at IKEA. If have you have a deep passion, curiosity, energy and understanding of great customer interactions, home furnishing and people’s everyday lives at home, we want to hear from you!

To be considered for this role experience in the following is essential:
  • Assisting Selling Generalist co-workers by responding to queries, providing accurate information, and resolving complex customer questions.
  • Analysing the reason for help to identify knowledge gaps in individuals and the team as whole.
  • Collaborating with team leaders to provide constructive feedback, supporting structured learning.
  • Developing and updating knowledge articles to ensure accuracy and accessibility.
  • Taking turns assisting co-workers live on the specialist support line while also working on training plans and knowledge development initiatives.
  • Supporting co-workers with on-the-job training in essential areas such as commercial focus, digital tools, payment processing, and updated ways of working.

What you need to know:
  • This role is permanent.
  • Work locations will vary between the external warehouse in Māngere and the office near the Sylvia Park Store.
  • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on contact centre hours. You also must have the availability to work alternating weekend shifts.
  • The internal title for this role is Sales Specialist II.
  • The expected start date for this role is 11th August 2025.
  • The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email and be invited to complete a video Interview.
  • Training will involve traveling to Australia, therefore it is essential you have a valid passport and are able to travel abroad for 1-2 weeks.
  • IKEA Sylvia Park is non-smoking workplace.
  • Car parking will not be provided at Sylvia Park therefore IKEA encourages all co-workers to utilise public transport whenever possible.
  • Applications close 16th June 2025.
  • Got questions? Drop us a line atIKEA@hays.net.nzwe're all ears!
We need people like you
At IKEA, work is so much more than a job. Come join us! Click 'Apply Now' to learn more about this exciting opportunity, why we will love you, IKEA benefits and be a part of assembling IKEA's story in Aotearoa today!

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
Auckland CBD
Specialism
Contact Centres
Pay
Competitive
Ref:
IK05017A
Closing date
16 Jun 2025

Talk to a consultant

Talk to Callum Milligan, the specialist consultant managing this position, located in Auckland
Level 36, The ANZ Centre, 23-29 Albert Street

Telephone: +61 2 8062 6108