Tō kamupene hou | Your new company

Tō tūranga hou | Your new role

Responsible for overseeing the verification and settlement process, ensuring all requirements are met from preparation through to settlement confirmation. This includes managing post-settlement tasks such as system updates and banking procedures. Key tasks:

• Manage, respond and own client queries /escalation.
• Empowerment going above and beyond meeting clients requirements on a daily basis.
• Prepare loan contracts and all required mortgage documents accurately and in line with client instructions.
• Verify allocation of new files daily and accurately identify and advise any outstanding requirements.
• Follow up any outstanding information with client and/ or relevant stakeholders.
• Ensure all lender requirements and special conditions have been satisfied.
• Work with clients to ensure that any issues that arise are resolved promptly.
• Regularly follow up any outstanding requirements in line with SLA’s.

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Prior experience with mortgage documentation

• Mortgage industry experience desirable

• Familiar with land titles and mortgage aspects of property law

• Ability to meet deadlines

• Strong attention to detail

• Excellent data entry skills

• Excellent verbal and written communication skills

• Strong organisational skills and ability to prioritise workload

• Acceptance of feedback

• Ability to work in a high-pressure, high-volume work environment

• Ability to adhere to company's values

• Highly developed customer service skills

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.