Location: Auckland (03 days in the office required)

***Applicants for this position must have New Zealand Citizenship/Residence or a valid New Zealand Open Work Visa***

Tō tūranga hou | Your new role

• Requirement Gathering: Collaborate with business stakeholders to elicit, document, and prioritise business requirements, user stories, and use cases related to Salesforce implementations and enhancements.

• Process Analysis: Analyse existing business processes and workflows to identify areas for improvement and efficiency gains. Recommend and design optimised processes leveraging Salesforce capabilities.

• Solution Design: Work closely with cross-functional teams to translate business requirements into well-defined technical specifications, including data models, system behaviour, and user interfaces.

• Configuration and Customisation: Assist in configuring and customising Salesforce to meet business needs, including designing objects, fields, workflows, and process automation.

• Data Management: Collaborate with data teams to ensure data integrity, quality, and mapping between Salesforce and other systems. Assist in data migration and integration activities.

• User Acceptance Testing (UAT): Develop and execute UAT plans, working with business stakeholders to validate that Salesforce solutions meet their requirements.

• Training and Documentation: Create training materials, user guides, and documentation to ensure end users have a clear understanding of Salesforce processes and functionality.

• Change Management: Support change management efforts by communicating updates and changes to end users and assisting in user adoption strategies.

• Continuous Improvement: Stay informed about Salesforce best practices, updates, and new features, and proactively identify opportunities to enhance existing processes.
  
  

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent work experience).

• Proven experience as a Business Analyst, preferably with Salesforce projects.

• Salesforce Business Analyst certification (SBA) or Salesforce Administrator certification (ADM 201) is a strong plus.

• Familiarity with Salesforce Lightning Experience and Classic.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

• Proficient in documenting business requirements, process flows, and technical specifications.

• Ability to work collaboratively in cross-functional teams and manage multiple priorities.

• Strong organisational skills and a proactive approach to project management.
  
  

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
E: Giovana.Piazzetta@hays.net.nz | 09 884 1523