Tō kamupene hou | Your new company

We are seeking a highly organised and detail‑driven Franchise Compliance Officer to support the performance, compliance, and administration of a nationwide franchise network. This role plays a critical part in ensuring franchisees and their teams meet operational and Health & Safety standards while maintaining accurate records. The ideal candidate will bring strong communication skills, exceptional administrative capability, and the ability to work confidently with franchisees from diverse backgrounds. Fluency in both English and Mandarin is essential to support communication across the franchise community.

Tō tūranga hou | Your new role

Reporting to the Franchise Compliance Manager, you will be responsible for supporting franchisees with compliance, administration, , record maintenance, and system training. Your work will help ensure both franchise operations and employee records remain accurate, up to date, and aligned with company and legislative standards.

• Maintain regular communication with franchisees and their teams

• Conduct franchise audits, monitor adherence to Health & Safety policies, and support required training and compliance actions.

• Maintain and update timekeeping system and follow up daily logs with managers and operators.

• Assist with H&S reporting, incident documentation, site checks, and other internal audit requirements.

• Support special projects including franchise awards, conferences, and governance activities.

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Fluency in both English and Mandarin (written and verbal) is essential for this role

• Strong communication skills

• Attention to detail and strong data analysis skills.

• Excellent organisational abilities and confidence following up tasks in a timely manner.

• Proficiency with Excel, Word, web platforms, and timekeeping systems

Ngā hua ka whiwhi i a koe | What you'll get in return

• The opportunity to support a high‑performing franchise network.

• Ongoing development opportunities within a supportive and collaborative environment.

• Supportive team environment

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.