Tō kamupene hou | Your new company

Tō tūranga hou | Your new role

You’ll play a key role in improving the customer experience across a high‑traffic website, contributing to a large‑scale migration to a new architecture and content model. Working closely with content leads, designers, and subject matter experts, you’ll help review, redesign, and optimise digital content to ensure it is customer‑led, accessible, and fit for purpose.

• Redesigning, remapping, and migrating content into a new information architecture and content model
• Reviewing and improving content for accuracy, clarity, accessibility, SEO, and AI‑readiness
• Translating complex information into clear, engaging, customer‑focused content
• Analysing existing content to identify opportunities for CX optimisation
• Partnering closely with internal stakeholders and subject matter experts to validate and refine content
• Recommending content for consolidation or retirement where appropriate
• Applying brand, editorial, and accessibility standards consistently
• Balancing customer needs with commercial, operational, and regulatory requirements

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Strong experience designing, writing, editing, and publishing user‑centred digital content
• Proven capability across content design, including UX writing, information architecture, user flows, and wireframing
• Confidence working with complex content and implementing content strategies at pace
• Excellent editorial judgement with the ability to make data‑informed trade‑offs
• Experience using data and insights to improve content outcomes
• Working knowledge of WCAG 2.1 accessibility standards
• Strong communication and stakeholder management skills
• Experience working with design systems, component libraries, and brand guidelines
• Confluence and delivery tooling such as Azure DevOps
• Content management systems (experience migrating between CMSs is highly desirable)
• Design tools such as Figma, Photoshop
• Analytics tools such as Google Analytics

Ngā hua ka whiwhi i a koe | What you'll get in return

• Guaranteed work until the end of June
• A competitive daily rate
• The opportunity to work on a high‑traffic, customer‑critical digital platform
• Exposure to modern content architecture, content models, and best‑practice content design
• A collaborative, delivery‑focused team environment with access to senior stakeholders
• The chance to make a tangible impact on customer experience at scale

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.