Customer Care Representative

Take on a varied problem-solving role where you help customers every day, and build valuable experience.
Customer Service Representative (Afternoon Shift)
We are currently recruiting on behalf of our client for a Customer Service Representative to join their growing team supporting customers with premium home products. This is an excellent opportunity for someone who enjoys helping people, solving problems, and delivering a high-quality customer experience in a supportive and fast-paced environment.


About the Role
In this role, you will be the first point of contact for customers who have purchased a product and require support. You’ll handle inbound enquiries, guide customers through troubleshooting steps, and ensure cases are resolved efficiently or escalated where necessary. This is a full-time position working 10:30am – 7:00pm, suited to someone who prefers a later start.


Key Responsibilities
  • Manage inbound customer calls with professionalism and empathy
  • Diagnose product-related issues and guide customers through troubleshooting steps
  • Provide clear, easy-to-understand instructions across a range of customer needs
  • Accurately log and manage customer cases in internal systems
  • Escalate technical or complex issues to the appropriate teams
  • Follow up on cases to ensure resolution and customer satisfaction
  • Maintain a high standard of service in every interaction


About You
You are a strong communicator who remains calm under pressure and is driven to find solutions for customers.

Ideally, you will bring:
  • Experience in a customer service or contact centre environment
  • Exposure to warranty claims, after-sales support, or case management (preferred)
  • Strong problem-solving ability and a practical mindset
  • Excellent verbal communication and active listening skills
  • Confidence navigating systems and documenting case information
  • Resilience when handling challenging customer interactions


What’s on Offer
  • Full-time, stable position with consistent hours
  • Supportive and collaborative team culture
  • Opportunity to build expertise in technical support and case management
  • Work with a well-established and reputable organisation


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
Christchurch
Specialism
Office Support
Ref:
3001441

Talk to a consultant

Talk to Karen McNeilly, the specialist consultant managing this position, located in Christchurch
Level 2, 104 Victoria Street, Christchurch Central

Telephone: +64 3 377 6656

Similar jobs to Customer Care Representative

  • Carpenter

    Carpenters needed for small family run business, specialises in beach front properties.
    Christchurch

  • Welder - Adelaide

    Ready to take your welding career to the next level? This is the opportunity you’ve been waiting for.
    Christchurch

  • Residential Carpenter

    Residential Carpenter – Small Family Business (Christchurch East)
    Christchurch

  • Qualified Electricians – Timaru

    Qualified Electricians – Timaru
    RegionalWork for a well-established organisation

  • Welder/Boilermaker

    Structural Welders Wanted – Adelaide, Australia. Relocate. Level Up. Work on Projects That Matter.
    INT - Other