Tō kamupene hou | Your new company

We're working with a well-established and growing facilities services organisation with a strong national presence. They are committed to delivering high-quality service, operational excellence, and exceptional customer outcomes. Due to continued growth, an exciting opportunity has become available for an experienced Operations & Franchise Support Manager to join their Auckland team.

Tō tūranga hou | Your new role

This is a hands-on leadership role responsible for supporting operational performance, franchisee engagement, quality assurance, and compliance across multiple sites throughout Auckland and Northland.

You will work closely with franchisees, staff, and clients to ensure service standards are consistently achieved while maintaining strong health & safety, training, and quality control practices.

Key responsibilities include:

• Supporting day-to-day operations and coordinating operational activities across multiple sites

• Conducting site inspections, quality audits, and compliance reviews

• Building strong relationships with franchisees, staff, and clients

• Managing customer feedback and resolving operational issues and complaints

• Delivering training, inductions, and coaching on policies, procedures, quality standards, and health & safety requirements

• Maintaining accurate operational records, asset registers, and reporting documentation

• Supporting health & safety compliance, incident investigations, and hazard management

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Experience in a supervisory or operations role within commercial cleaning, facilities management, or a related service industry

• Experience managing multiple sites and stakeholders simultaneously

• Strong knowledge of quality assurance, operational compliance, and health & safety requirements

• Hands-on experience with specialist cleaning services including carpet cleaning, strip and seal, floor scrubbing, or similar is essential

• The ability to train, coach, and influence teams and franchise partners

• A current full New Zealand Driver Licence

Ngā hua ka whiwhi i a koe | What you'll get in return

• A varied and autonomous role with a respected organisation

• Opportunity to make a genuine impact on operational performance and customer satisfaction

• Supportive leadership team and collaborative culture

• Ongoing professional development and training opportunities

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.