Change Specialist

Change Specialist Business Improvement

Tō kamupene hou | Your new company

You’ll be part of a large, forward‑thinking organisation that’s deeply committed to creating better experiences for the communities it serves. It’s an environment that values collaboration, continuous improvement, and innovation, with a strong purpose‑driven culture guiding its work. People here are energised by meaningful projects that genuinely make a difference and shape the future of how services are delivered.


Tō tūranga hou | Your new role

As a Change Specialist, you’ll help redesign how support services operate by simplifying processes and shaping clearer, more effective ways of working. You’ll run workshops, map current and future workflows, and spot opportunities to streamline or digitise tasks. You’ll plan and deliver change activities, support teams through transitions and help new service models embed successfully. You’ll work closely with multiple service areas, technical teams, and stakeholders to improve both staff experience and outcomes for end users. This is an onsite based Hamilton role, with some flexibility, so if you are open to relocate to the mighty Waikato, this could be the next best opportunity for you!

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

  • Experience in business improvement, service design, or business analysis.
  • Strong change management capability (Prosci/ADKAR preferred).
  • Confident with process mapping, facilitation, and problem‑solving
  • Comfortable working with multiple stakeholders in complex environments.
  • Clear communication skills and the ability to turn challenges into practical solutions.

Ngā hua ka whiwhi i a koe | What you'll get in return

An opportunity to influence meaningful service improvements, work collaboratively across a wide range of teams, and contribute to a large‑scale programme focused on lifting service quality and operational consistency.

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Education & Training
Location
South Auckland
Specialism
Technology
Ref:
2986247
Closing date
30 May 2026

Talk to a consultant

Talk to Maria Evans, the specialist consultant managing this position, located in Tauranga
Shared Commerce House, Bay Shopping Centre, 65 Chapel Street

Telephone: 078094349

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