Your new company

This organisation is a leading supplier of crop protection products in New Zealand. Their focus is delivering practical and effective solutions to combat weed, disease and insect pests’ problems in crops and pasture. They are now looking for a customer care coordinator to join their team in Christchurch.

Your new role

The primary function of the Customer Services Co-ordinator role is multitasking - processing orders, invoices, and credits. Responding to customer enquiries, liaising with Territory Managers and to provide an exceptional customer service experience for anyone contacting the company. This is a temporary opportunity with the potential to move into a permanent position.

• Customer interaction – by phone, fax, email
• Receive and process orders received by phone, fax, email or another electronic medium
• Inventory management and order tracking
• Processing invoices, credits and handling pricing enquiries

What you'll need to succeed

• Experience in a customer service environment.
• Be available to work full time hours
• Experience with ERP systems or Accredo is preferable but not essential.
• Knowledge of the NZ agricultural market is desirable but not essential.
• Positive attitude, outgoing personality. Good telephone manner.

• Ability to work in a small team environment
• Customer focussed mind set
  • Follow through on agreed actions/commitments
  • Sets high standards
  • Be prepared to go the extra mile to meet or exceed customer expectations.
• Good interpersonal skills
  • Develop productive relationships with customers and staff
• Well-organised and able to deal with multiple tasks/issues simultaneously, pre-empt potential issues and prioritise/act on urgent matters

What you'll get in return

• Competitive salary
• Work flexibility
• Accessible parking
• Great office location
• Opportunity for progression, training, and continuous support

What you need to do now

If you are interested in this position, apply now or alternatively get in touch with Angela Chhour on 03- 669 5714 or send your CV to angela.chhour@hays.net.nz

If this role is not quite for you, and you are looking for a new role, please feel free to get in touch about other opportunities.