Customer Care Representative
Customer Care Representative
Customer Care Representative – Full-Time
Are you someone who shines on the phone and thrives on creating positive customer interactions? Our Christchurch-based client is expanding, and they’re looking for a phone-savvy Customer Care Representative who knows how to make every call count.
Whether you're guiding customers with product know-how, solving issues with empathy, or simply brightening their day, your voice will be the key to creating memorable experiences across New Zealand and Australia.
About the Role
As the friendly voice behind the brand, you’ll be the first point of contact for customers via phone across Australia and New Zealand. You'll handle everything from troubleshooting to resolving post-sales challenges with warmth, efficiency, and professionalism. Your phone presence will build trust, while your customer-centric approach ensures every conversation feels like more than just a transaction.
- Location: Christchurch, NZ
- Hours: Monday–Friday, 10:30 AM – 7:00 PM (Central Christchurch branch)
Key Responsibilities
- Be the confident, go-to expert on the phone for product support and general enquiries
- Handle calls with clarity, empathy, and professionalism—no matter the issue
- Provide fast, helpful responses to customer queries via phone and email
- Address and resolve complaints while keeping calm and focused
- Process orders, returns, and account details with precision
- Keep customer records accurate and up to date
- Follow up to ensure customer satisfaction and long-term loyalty
- Work closely with internal teams to get customers what they need
What You’ll Bring
- Experience in customer care in a similar capacity is essential for this role.
- A confident phone manner and a natural ability to build rapport
- Quick thinking, active listening, and a solutions-first mindset
- Strong attention to detail and organisational skills
- Ability to multitask and remain calm under pressure
- Comfortable working with CRM systems and managing email threads
- Empathy and patience to handle a wide range of customer needs
Why You’ll Love It
- Competitive salary: $55,000–$75,000 (based on experience)
- Grow your career with a New Zealand-owned company in expansion mode
- Join a vibrant, supportive team in an exciting and fast-growing industry
- Make a real impact on every customer you connect with.
Ready to bring your phone confidence and customer care magic to the team? Send us your CV and let us know when you’re available for a chat.
Summary
- Job Type
- Permanent
- Industry
- Retail & Consumer Goods
- Location
- Christchurch
- Specialism
- Contact Centres
- Ref:
- 2936303
- Closing date
- 31 Aug 2025
Talk to a consultant
Talk to Karen McNeilly, the specialist consultant managing this position, located in Christchurch
Level 2, 104 Victoria Street, Christchurch Central
Telephone: 036695518
JOB_51452812936303