Your new company

Join a leading technology company specialising in innovative software solutions, helping businesses optimise their operations, enhance customer experiences and drive growth in an ever-evolving digital landscape.

They work with small, medium to large enterprises, their client portfolio continues to grow with some notable New Zealand organisations on their books.

Your new role

As a Client Success Manager, you will play a pivotal role in ensuring our client's long-term success using your ability to build strong relationships, address challenges and provide strategic insights.

Responsibilities:

• Collaborate closely with their sales and technical teams to seamlessly onboard new clients, ensuring a smooth transition from sales process to implementation
• Manage client relationships, proactively working with them to identify and address any issues, challenges or concerns
• Provide tailored solutions that meet client's specific needs and requirements
• Develop and maintain positive relationships with clients, becoming a trusted advisor to them and the primary point of contact
• Tracking client metrics and generating regular reports for the leadership teams

What you'll need to succeed

• A bachelor's degree in Business, Computer Science or a related field is preferred.

• Experience in a customer facing role in the IT industry

• Strong depth understanding of IT systems, networks and cloud technologies

• Great communicator and interpersonal

• Confident problem solver and able to handle tough conversations from time to time

What you'll get in return

• Competitive remuneration $130,000-$160,000

• Immediate Start

• Work for an organisation that is winning large enterprise businesses and going through significant growth

• Flexible working arrangements, you are treated like an adult

• Work alongside switched on, motivated and smart people in a fast-paced environment!

• A lot of variety in your day to day

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Shanise Winship now on 036695534 or email shanise.winship@hays.net.nz.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.