Your new company

A highly respected organisation within the legal and regulatory sector is seeking a Professional Standards Officer to join their Wellington-based team. This organisation plays a critical role in maintaining professional conduct and public trust in the legal profession. This is a unique opportunity to contribute to meaningful work that impacts both the legal community and the wider public.

Your new role

This is a 6-month fixed-term contract where you’ll be part of a collaborative team responsible for managing complaints and supporting regulatory processes. You’ll investigate and assess complaints under relevant legislation, prepare reports and documentation for decision-making panels, and liaise with legal professionals, members of the public, and other stakeholders. The role requires a high level of discretion, empathy, and professionalism, as you’ll be working with individuals under pressure and navigating sensitive matters.

Key responsibilities include:

• Receiving and processing complaints in line with legislative and procedural guidelines
• Conducting investigations and preparing reports for Standards Committees
• Supporting mediation and enforcement processes
• Maintaining accurate records and managing case documentation
• Communicating effectively with legal professionals, complainants, and external bodies

What you'll need to succeed

• At least 3 years’ experience working in a legal environment (a practising certificate is not required)
• Excellent written and verbal communication skills, with the ability to produce clear and concise documentation
• Strong organisational skills
• High levels of empathy, and resilience
• Confidence working independently and collaboratively within a team

What you'll get in return

• A competitive salary
• A central Wellington location with flexible working arrangements
• Exposure to complex and meaningful work that supports public confidence in the profession
• A supportive team culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Drew now on 04-886-3813. Alternatively, send your CV directly to drew.scott@hays.net.nz .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.