Tō kamupene hou | Your new company

You’ll be joining a large and complex government environment undergoing significant uplift across its IT Service Management and Change functions. The organisation is modernising its systems, expanding its ServiceNow capability, and strengthening BAU change governance across multiple environments. You’ll be working within a supportive Service Management team that values structure, collaboration, and continuous improvement.

Tō tūranga hou | Your new role

As the Senior IT Change Analyst, you will play a key role in leading ITIL‑aligned change activity, supporting BAU operations, and helping uplift change processes across the organisation. You’ll facilitate CAB, complete PCRs, assess change impacts, and work closely with project teams, SMEs, and leadership to ensure changes are well-governed, communicated, and understood. This role requires someone who can hit the ground running and thrive in a busy, high‑volume environment.

Contract dates: ASAP start – 31 October 2026
Location: Wellington (primarily Petone), with 2 WFH days per week
Clearance: SV security clearance required

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• 5+ years’ experience in ITIL Change Management within large, complex IT environments

• Strong background running CAB meetings and completing Post Change Reviews (PCRs)

• Experience working across multi‑environment change pipelines

• Strong analytical capability and excellent attention to detail

• Ability to develop clear change documentation, communications, and guidance

• Confident communicator, able to influence at all levels

• Experience with structured change methodologies (Prosci, ADKAR)

• Familiarity with Agile ways of working (Scrum, Kanban)

• Ability to manage competing priorities and work both autonomously and collaboratively

• A proactive, adaptable mindset and the ability to bring clarity to complexity

Ngā hua ka whiwhi i a koe | What you'll get in return

• A competitive hourly rate ($130–$135 ph)

• A contract running through to October 2026, with potential for extension

• The opportunity to influence and uplift ITIL‑aligned change practices

• A highly supportive Service Management team and engaged stakeholders

• Flexibility with two WFH days per week

• The chance to shape meaningful change within a large enterprise environment

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.