Senior Technical Support Technician

Senior Technical Support Technician

Your new company

A leading distributor of data, communications and security products throughout New Zealand and Australia.

Your new role

You will work closely within a team of 4 providing technical support to security technicians both in New Zealand and Australia.

Your duties and responsibilities will look like:

  • Answering incoming calls and providing technical support in a friendly manner
  • Using your technical expertise for security products, including IP Networks, CCTV, DVRs, Cameras and Wi-Fi solutions Troubleshoot HW/SW and IP network issues
  • Assist the sales team in supporting their customers
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for sale quotes

What you'll need to succeed

You will have a passion for customer service and helping others along with a knowledge of IT.

You will have skills and understanding in:

  • Call centre experience
  • A high level of customer service
  • Excellent verbal and written communication skills
  • An enthusiasm to learn and grow with the business
  • A strong interest in new technology and development Relevant IT qualifications and knowledge
  • Experience in dealing with security products involving IP technologies and electronic alarm systems (not essential to have)

What you'll get in return

  • Competitive salary
  • Exceptional training on their products and services
  • Career development programs to support your growth
  • Social and friendly team environment.

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**Please note that only candidates who currently hold the legal rights (a valid visa) to live and work in New Zealand will be considered **



Job Type
Manufacturing & Production
Auckland CBD

Talk to a consultant

Talk to Kasey Cutler, the specialist consultant managing this position, located in Auckland
Level 36, The ANZ Centre, 23-29 Albert Street

Telephone: 098841513