Tō kamupene hou | Your new company

Based in Newmarket, this organisation is a trusted provider of business process solutions, supporting financial institutions with efficient, high-quality service delivery. With a strong focus on operational excellence and client satisfaction, it plays a key role in streamlining complex workflows across the property and finance sectors.

Tō tūranga hou | Your new role

• Lead, coach, and support a team to meet and exceed client expectations and SLAs.

• Manage daily operations and workflow within the Settlements team.

• Represent the team in client meetings and governance forums.

• Champion innovation, process improvement, and compliance.

• Step in for the Service Delivery Manager when required.

• Drive a culture of performance, accountability, and inclusiveness.

• Monitor KPIs, manage resourcing, and conduct daily team huddles.

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Proven experience in mortgage processing or financial services

• Strong understanding of land titles and property law

• Demonstrated leadership in a high-volume, deadline-driven environment

• Excellent communication, planning, and stakeholder management skills

• Ability to interpret data and drive performance improvements

• Tech-savvy with a willingness to learn new systems

Ngā hua ka whiwhi i a koe | What you'll get in return

• Competitive Salary

• Career growth opportunities

• Supportive, high performing team

• Exposure to fast-paced, impactful work

• Culture of innovation and collaboration

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.