Managed Service Program (MSP)

Unlock the power of your contingent workforce with a Managed Service Program (MSP)

Organisations are increasingly turning to contractors, freelancers, and other non-permanent workers to access key skills and expertise. But as your contingent workforce grows, managing it becomes more complex and challenging.
 
Do you have full visibility into how many non-permanent workers are at your company – and where they are? Do you know who has access to your buildings, systems, and sensitive data? Are you confident you’re getting value for money from your contingent workforce?
 
A Managed Service Program (MSP) solves these challenges. By outsourcing the complex task of managing your contingent workforce, you can focus on business priorities while gaining greater control of supplier management, visibility, and efficiency.
 
MSP

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Benefits of an MSP

MSP Benefits

The skills you need

Whether hiring for niche, specialised roles or more conventional positions, an MSP helps you access the talent you need. Data-driven sourcing strategies and supply chain optimisation can improve attraction efforts, support diversity objectives, and shape targeted Contractor Value Propositions (CVPs) to engage the best talent.

MSP Benefits

Visibility and control

Gain full oversight of your non-permanent workforce – who they are, where they’re working, and when. This clarity supports smarter workforce planning, better cost management, improved compliance, and stronger governance. It also helps you reduce risk, ensure legal alignment, and build trust.
 

MSP Benefits

Optimised, digitised processes

A digital-first approach, powered by advanced software, real-time analytics, and intelligent automation, streamlines every step of the workforce management process—from sourcing and engagement to onboarding and compliance. Consolidating all contingent vendors under a single entity further simplifies reporting and boosts operational efficiency.

MSP Benefits

Cost efficiency

With a comprehensive and data-driven view of spend, tenure, and pay rates across your entire workforce, you can effectively optimise costs, identify hidden inefficiencies, and significantly reduce overspending—ensuring value for every dollar invested.

MSP Benefits

Speed to productivity

A Managed Service Program (MSP) enhances productivity by improving demand planning, speeding up hiring, and streamlining onboarding. Knowing what skills you’ll need – and when – means you can stay ahead of demand and hit the ground running.

MSP Benefits

Supplier management

With a Hays MSP, we manage the relationships with all vendors supplying contingent workers to your organisation, including agencies, referred contractors and professional services or statement of work providers.
 

Hays MSP: Your key to unlocking the power of flexible talent

With a Hays MSP, we take on the critical, but complex, task of managing your contingent workforce, so you can focus on driving your business forward.
 
  • Experience: Since 2001, Hays has delivered successful MSPs for many of Australia and New Zealand’s leading employers, reliably engaging and paying tens of thousands of workers every week. We have more than 700 experienced local recruiters working across 38 office locations, as well as a global talent network covering 33 countries.
     
  • Technology: We work with all leading Vendor Management Systems (VMS), including our proprietary solution, 3SS. We deploy best-in-class technology to simplify and accelerate your processes.
     
  • Scalability: With 250+ offices across 33 countries and a global network of International Delivery Centres, we offer scalable, back-office MSP support – no matter how many people you need to hire or onboard.

Talk to us about MSP

Explore how Hays MSP can deliver results for your business.
Talk to the Enterprise Solutions team today.

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Managed Service Program FAQs

What is a Managed Service Program (MSP)?

An MSP is an outsourced service designed to help organisations manage and optimise their contingent workforce. It provides access to a broad range of skills, improves visibility and control over staffing processes, controls and reduces costs, and ensures compliance with relevant legal and regulatory requirements. An MSP streamlines workforce planning, enhances supplier relationships and drives greater efficiency in sourcing, onboarding and managing talent.
 

Can MSP solutions be tailored?

Yes, MSP solutions can be fully customised to align to your organisation’s unique requirements. Our solutions are highly scalable, allowing you to adjust the size and scope of the offering to match your needs.
 

How much does an MSP cost?

Most MSPs are charged as a percentage of the contingent workforce spend managed. This cost can be covered by the organisation or by the third-party supply panel.
 

How quickly can an MSP solution be implemented?

The implementation timeline for an MSP varies depending on the size and complexity of your organisation, with 14 weeks being an indicative average. Hays has extensive experience in quickly deploying MSP solutions and we work closely with all stakeholders to ensure a smooth and efficient implementation process that meets your required timing.
 

Can I maintain contact with my current suppliers?

In most instances, yes. As part of implementation, we will explore the options available relating to supplier management, tailored to the specific challenges and ambitions faced by your organisation.
 

How can I secure internal buy-in and start to generate support for an MSP solution?

The first step is to set up a multidisciplinary Steering Committee, typically consisting of HR, Talent Acquisition and Procurement, as well as line management from the teams which hire the most contingent resources. Securing engagement from this project team ensures key perspectives are taken into consideration and that your stakeholders agree before the solution is chosen.
 
Sustained support and unambiguous communications are essential for a successful outsourcing solution of this type.

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