• Job TypePermanent
• Pay$65,000
• Reference9414136

A dedicated and experienced customer service professional with over seven years of experience delivering high-quality support across banking, energy, and telecommunications sectors. This candidate has a proven ability to manage complex customer queries, resolve complaints with empathy and efficiency, and maintain service excellence in fast-paced environments.

In recent roles, they have handled escalated complaints, supported vulnerable customers, and processed service requests across multiple channels. Their experience includes working with both individual and business clients, managing sensitive information, and identifying opportunities to improve internal processes. Known for their strong communication skills, attention to detail, and ability to multitask, they consistently meet service level expectations while maintaining a customer-first approach.

With a background in operations, sales, and digital service delivery, they bring a well-rounded understanding of the customer journey and are well-equipped to contribute to any customer-focused team.