Conflict resolution in the workplace | Main region | UB
Conflict resolution skills in the workplace
What is conflict resolution?
Why are conflict resolution skills important?
Conflict resolution skills are useful for everyone but are particularly important for leaders and managers who oversee a team and need to recognise and resolve tense or volatile situations before they get out of hand.
Types of conflict resolution skills
A positive attitude
How to resolve conflict in the workplace
Identify the source of conflict
Agree on an action plan
Set a review date
Be prepared to negotiate
How to improve conflict resolution skills
Four conflict resolution skills examples
Managing workplace conflicts
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Conflict resolution in the workplace