Sharing our expertise


Hotspots of skills in demand


Hotspots of skills in demand are emerging across New Zealand’s active insurance market. Starting with claims professionals, demand will be high in response to population growth, an increase in road users, storms and technology advancements, all of which result in a growing number of claims.

Commercial Brokers and Account Brokers at the intermediate level are in demand too across the industry. This is the result of candidates electing to travel overseas or take a gap year after becoming qualified. Property Underwriters are needed too thanks to New Zealand’s strong residential construction industry.

Motor Assessors are increasingly sought. The number of monthly registrations is rising since there is an increasing number of road users. This in turn leads to more vehicle incidents.

Risk Brokers in life insurance are in demand. This is a service that robo-advice cannot process independently end-to-end.

The focus on cyber risk measures is creating demand for Specialist Brokers. Senior Brokers will need to upskill to understand how to bring this to the attention of commercial clients.

Enthusiastic and reliable Broker Supports and Customer Service Team Leaders are needed. Broker Support jobs are moving away from administration and consequently employers look for candidates who wish to take on a client-facing role.

Recoveries and Settlement Consultants who are up-to-date with current technology are in demand too.

Finally, Risk & Compliance professionals are sought in response to major regulatory changes.

Jobseeker advice

If you are looking for a Broker Support job, you must show your willingness to move away from pure administrative duties such as renewals. Demonstrate your enthusiasm and determination to become client-facing and manage accounts.

Jobseekers are advised to attend industry events. The New Zealand insurance industry is not large. Getting yourself in front of potential employers will build your reputation, which is essential as a recommendation can go a long way.

Take the time to update your CV regularly with recent successes related to particular projects or clients. By recording the details while they are still fresh in your mind, even if you are not currently looking for your next role, you’ll be able to demonstrate to hiring managers the value you could add to their business when it does come time for your next job search. This will help you stand out.

Upskilling has become a constant requirement to remain employable in today’s rapidly changing world of work. For example, the rise of automated robo-advice continues. If preliminary quotes are converted to policies without the assistance of Brokers, demand for these professionals may reduce as a result of the increased use of AI across the industry. Algorithms are also being used for online claims and preliminary assessing.