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Office Support

Jobs Report OS NZ - Jul to Dec 2018


July – December 2018

Hotspots of skills in demand 

Over half (53 per cent) of employers in New Zealand expect to increase permanent staff levels in the next 12 months, exceeding the 8 per cent who say they’ll decrease. According to the 2018-19 Hays Salary Guide, 18 per cent also expect to increase their use of temporary and contract staff, exceeding the 11 per cent who anticipate decreasing in this area. Meanwhile, 21 per cent now employ temporary and contract staff on a regular ongoing basis, with another 41 per cent employing them for special projects or workloads.

Given vacancy activity, hotspots of skills in demand are emerging. Demand will be high for multi-skilled office support professionals for hybrid roles, such as a Personal Assistant who is also responsible for HR, a dual Product and IT Administrator and a multi-lingual Receptionist who provides technical sales support.

In a similar vein, demand is high for skilled Receptionists capable of both administration and customer service duties.

Skilled Executive and Personal Assistants are still in demand too. There is a particular shortage of higher-level Executive Assistants who have worked in a large organisation and have realistic salary expectations. Employers also look for candidates with relevant industry experience.

Office Administrators are sought in organisations that are growing and have the budget to add new support staff.

Team Administrators with realistic salary expectations that match their level of experience are needed.

So too are Technical Administrators, such as with HVAC industry experience.

Skilled Project Coordinators are in demand as many organisations plan large projects. Candidates require commercial or residential construction experience.

Logistic Coordinators and Administrators are sought too. However, there is a shortage of strong candidates.

There is also a shortage of strong administration candidates for part-time roles.

A final trend has been stricter Health & Safety requirements. WorkSafe site checks and media attention on workplace accidents have driven up demand for skilled Health & Safety professionals who can take a dedicated approach.

Salary trends

Almost two-thirds (64 per cent) of employers will give skilled professionals a pay rise of less than 3 per cent in their next review while 8 per cent will not increase salaries at all. According to the 2018-19 Hays Salary Guide, a further 22 per cent will give staff an increase of 3 to 6 per cent. Just 6 per cent will increase by 6 per cent or more.

Employees however have higher expectations for a salary increase. Over two-thirds (69 per cent) say a salary increase is their number one career priority this year. 26 per cent expect an increase of 6 per cent or more. A further 22 per cent expect an increase of between 3 to 6 per cent. At the other end of the scale, 19 per cent do not expect any increase and 33 per cent expect less than 3 per cent.

For more, see our Hays Salary Guide

Jobseeker advice

Candidates who can multitask and proactively take on additional responsibilities will find they are presented with the best opportunities.

Meanwhile, upskilling has become a constant requirement to remain employable in today’s rapidly changing world of work. After all, the Fourth Industrial Revolution is here and rapidly gaining ground. Many jobs are being automated via technologies including artificial intelligence (AI), the Internet of Things and cloud computing.

Research from management consulting firm McKinsey suggests about 60% of occupations could see at least a third of their job tasks automated. Meanwhile, a report published by Deloitte claims the half-life of learned skills is now about five years.

To find out how to stay relevant and employable in the face of all this rapid change, see our upskilling advice here.