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Office Support

Hotspots of skills in demand


New Zealand’s office support job market currently offers skilled administration and support professionals a wealth of solid career opportunities. Both temporary and permanent vacancies have increased across the public and private sectors. In particular, we’re seeing strong demand for permanent skilled Team Administrators, Project Coordinators and Personal and Executive Assistants in the public sector. In the private sector, temporary Receptionists, Office and Site Administrators are required to fill short-term roles.

Given vacancy activity and proposed projects in both the public and private sectors, demand will be high for multi-skilled office support professionals for hybrid roles, such as a Personal Assistant who is also responsible for project support, event coordination, finance and HR (including recruitment and learning & development administration).

Another factor driving the demand for hybrid professionals is the adoption of automation and AI in office support. As was highlighted in our recent website poll, half of New Zealand workers have already seen their job responsibilities change as a result of automation. Office support professionals can utilise AI and automation for repetitive, routine and lower-value job tasks. Use the time this frees up to focus on your higher-value job responsibilities to deliver the greater value that executives now expect.

Demand is also high for skilled Receptionists capable of both administration, facilities and customer service duties. Such candidates are often required at short notice. Receptionists with medical and legal experience are also highly desired. While jobseekers are available, employers look for highly-skilled candidates with a proven track record in reception, impeccable corporate presentation and excellent verbal and written skills.

There is also a particular shortage of higher-level Executive Assistants who have worked in a large organisation and have realistic salary expectations. Employers also look for candidates with relevant industry experience. Executive Assistants are required for both temporary contracts and permanent roles, with a particular shortage of immediately available candidates and career contractors.

At the entry-level, Administrators and those with advanced Microsoft Excel skills and Salesforce, Microsoft Dynamics or MYOB expertise are in short supply. Blended entry-level roles are also becoming more prevalent, often involving reception, administration, accounting support and data entry. Such roles require a varied skillset and candidates who have upskilled.

There is also a shortage of strong administration candidates for part-time roles.

Jobseeker advice

Office support roles have evolved over recent years. Employers have sought to gain greater value from their support staff by increasing their duties and responsibilities. This trend accelerated dramatically over the last 12 months, with technological transformation and automation taking over lower skilled roles. Consequently, jobs such as Data Entry Operators and Typists are becoming redundant. Candidates must therefore upskill to remain employable and suitable for a multi-disciplinary role.

Candidates who can multitask and who have proactively taken on additional responsibilities are now presented with the best opportunities.

Here’s 7 ways to upskill to keep yourself at the growing edge of your career without breaking the bank.