Incident reporting main

Incident reporting

You work for Hays Specialist Recruitment, the largest and most successful recruitment company in Australasia. We want you to continuing working with us for as long as possible and we want to keep you safe during this journey. We recognise that many temporary workers may be reluctant to report incidents, damage to equipment, hazards, near misses or injuries for fear of not being asked back on site. We take risks to your health and safety seriously and seek to address this reluctance.

We want to respond to hazard reports, not investigate injuries. Each worker must be committed to reporting hazards and risks that have the potential to affect the health and safety of everyone on site.

If Hays does not know about risks to your health and safety we cannot prevent an injury from occurring. It is therefore in everyone’s interest to ensure that we manage risks, before an injury occurs. This means reporting: hazards, near misses, damage to equipment or injuries as soon as possible.

Hazards can be broadly broken down into three categories:

  • Routine hazards – regarded as ‘run of the mill’ conditions that are considered to be part of a day’s work and unlikely to be resolved. If exposed to hazards and no action is taken to eliminate or reduce this risk, the perception is that this hazard is normal. As a result, non reporting also becomes the accepted practice. Routine hazards pose a significant risk to health and safety and need to be reported to Hays
  • Trivial hazards – are unlikely to cause significant injuries or pose a significant risk to health and safety. These may be present on a daily basis but because there is no risk of injury, there is often a reluctance to report them as being trivial hazards
  • Unusual hazards - are often high risk, out of the ordinary and are always reported because they often result in serious injury such as lost time or requiring medical treatment

What you can expect from Hays

Incidents occur for a number of reasons: the wrong equipment, faulty equipment, the environment, mistakes and human error. We cannot stop people from making mistakes but we can take action, in consultation with our clients, to ensure that contributing factors which increase the severity of an injury are eliminated or reduced, if or when, a mistake is made.

In the event that a hazard, an incident or a risk is reported, we will ensure that an investigation is conducted and action is taken to reduce the likelihood and severity of any potential injury.

  • The aim of an investigation is to prevent an injury occurring
  • Reporting a hazard will not see you removed from site


An incident that causes damage to equipment or plant, because of a hazard that should have been reported but was not, will likely result in your removal from site

  • An injury that was caused because of a hazard that should have been reported but was not, can have very serious financial, social and personal implications
  • No job is so important that you should risk your health and safety

How to report an incident or hazard

You can report an incident by contacting the Health and Safety team directly for a confidential discussion. We will take all necessary steps to ensure that your identity is not divulged to the client.

Alternatively you can contact the office where you registered with Hays:

Free call WHS Hotline:

  • Australia: 1800 786 057
  • New Zealand: 0800 562 669 (select option 4)
  • Call the consultant who placed you on site 

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